Legal entity & corporate structure
- Brand
- Ticgetz (trademark)
- Operated by
- RGB Net Productions
- Structure
- Sole Proprietorship
- Proprietor
- Trishar Arun
- Place
- Bengaluru, Karnataka, India
- Phone
- +91 82964 08498
- Contact
- care@ticgetz.com
Contents (8 sections)
1.Who Ships Your Order
Physical products are supplied and dispatched by Augmont Goldtech Private Limited through insured logistics partners. Orders ship only to addresses in India that the logistics partner serves.
2.Secure Shipping Charges
Secure shipping charges are shown per item, with the total, before you confirm your order. The metal itself is debited from your holding by weight. If your holding falls short, you can buy the difference at the live rate during checkout.
3.Delivery Time
Orders are usually delivered within 5–7 business days of confirmation. Remote locations, stock availability, public holidays and events beyond our control can take longer. These are estimates, and we will keep you informed of any significant delay.
4.Tracking
Once your order is dispatched, you can follow it from your orders page in the app or on the website, and we will notify you when it ships and when it is delivered.
5.Your Address and Receiving the Parcel
Please check your address and contact number before you confirm: we may be unable to change them once the order is placed. A delivery may require identity or one-time-password confirmation. If delivery fails because of incorrect details or repeated unavailability, the parcel returns to the sender and we will contact you about redelivery, which may be charged.
6.Damaged, Tampered or Missing Parcels
Inspect the tamper-evident packaging before you accept the parcel. If it looks opened or damaged, refuse it and tell us the same day. If a parcel is lost in transit or arrives with its seal visibly breached, consignments are insured: we will investigate with the logistics partner and Augmont, and either replace the item or restore the equivalent metal to your holding.
If the product does not match the weight or purity you ordered, tell us within 48 hours with the packaging intact. Our Refund and Cancellation Policy covers these cases.
7.Quality and Hallmarking
The purity and weight of each product are as stated on its product page and packaging. Gold articles carry a BIS hallmark where the law requires it.
8.Contact Us
For delivery questions, contact us at care@ticgetz.com.
RGB Net Productions (Sole Proprietorship) Bengaluru, Karnataka, India Email: care@ticgetz.com Phone: +91 82964 08498 Effective Date: 3 November 2026 Last updated: 3 November 2026