Legal entity & corporate structure
- Brand
- Ticgetz (trademark)
- Operated by
- RGB Net Productions
- Structure
- Sole Proprietorship
- Proprietor
- Trishar Arun
- Place
- Bengaluru, Karnataka, India
- Phone
- +91 82964 08498
- Contact
- care@ticgetz.com
Contents (6 sections)
1.Grievance Officer
Name: Trishar Arun Designation: Grievance Officer Entity: RGB Net Productions (Sole Proprietorship) Email: care@ticgetz.com Phone: +91 82964 08498 Address: Bengaluru, Karnataka, India
2.Step 1: Tell Us
Write to care@ticgetz.com or call +91 82964 08498. Please include your registered mobile number, your order ID if there is one, and what happened.
3.Step 2: Our Timelines
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. If we need information from a bank, the payment aggregator or Augmont, we will tell you and keep you updated, within the same period.
4.Step 3: Escalate Within Ticgetz
If you are unhappy with the answer, or have not had one in time, write to the Grievance Officer at care@ticgetz.com with “Escalation” in the subject line.
5.Complaints About the Metal
Vaulting, purity, assaying and physical fulfilment are handled by Augmont. We will take up these complaints with Augmont for you and follow them to closure, and you may also contact Augmont directly:
Augmont Goldtech Private Limited (formerly Augmont Precious Metals Private Limited) CIN: U51909MH2020PTC337639 GSTIN: 27AATCA3030A1Z3 Address: Unit No. 1A, 1st Floor, A-Trade Garden, Kamala Mills Compound, Senapati Bapat Marg, Delisle Road, Lower Parel, Mumbai, Maharashtra 400013, India Phone: +91 90909 06867 Email: support@augmont.com
6.Going Outside Ticgetz
At any time, you may: • call the National Consumer Helpline on 1915 or use consumerhelpline.gov.in; • file a consumer complaint at e-jagriti.gov.in, before a Consumer Disputes Redressal Commission, including one where you live or work; • for payment disputes, contact your bank or card issuer; • for personal-data complaints that we have not resolved, approach the Data Protection Board of India.
Because digital gold is not regulated by RBI or SEBI, those regulators' complaint schemes, such as the RBI Ombudsman and SEBI SCORES, do not generally cover the product itself.