Refund and Cancellation Policy

All ticket purchases are final and non-refundable unless an event is cancelled or rescheduled, or as otherwise expressly set out in this Policy or required by applicable law. Please review event details, date, venue and terms carefully before booking.

If an event is cancelled by the Organizer, you are eligible for a refund of the ticket face value to your original payment method. Refunds are initiated once the cancellation is confirmed and the corresponding funds are received from or authorised by the Organizer, typically within 7–14 business days. Convenience and service fees are non-refundable except where required by law.

If an event is rescheduled or postponed, your ticket will ordinarily remain valid for the new date. If you cannot attend the new date, you may request a refund of the ticket face value within 7 days of the reschedule announcement, subject to the Organizer's confirmation.

If your payment is deducted but a ticket is not issued, or you are charged more than once for the same booking, the excess or failed amount will be refunded to your original payment method, usually within 5–7 business days after verification. Please report such issues within 48 hours of the transaction at care@ticgetz.com.

Except as stated above or as required by law, the following are non-refundable: • convenience, service and platform fees; • payment-gateway charges and applicable taxes already remitted; • tickets for events that have taken place; and • no-shows or entry refused due to violation of event or venue rules.

If you are unable to attend, you may transfer your ticket to another person only where the Organizer permits. Ticgetz does not facilitate or endorse third-party ticket resale and is not responsible for tickets bought or sold through unofficial channels, which may be void.

Purchases and sales of digital gold and silver (“Ticgetz Gold”) are executed at the prevailing live market rate through our partner Augmont and are generally final and irreversible once completed. Such transactions are not eligible for cancellation-based refunds. Any refund arising from a failed transaction or technical error will be handled in coordination with Augmont and, where applicable, credited or reversed to your original payment method.

In the event of circumstances beyond reasonable control — including natural disasters, government restrictions, public-health emergencies, or civil disturbances — refund eligibility for affected events will be assessed on a case-by-case basis in coordination with the relevant Organizer.

As an intermediary, Ticgetz facilitates refunds but the underlying obligation to fund refunds for cancelled or altered events rests with the Organizer. Where an Organizer fails to provide funds, we will assist you in good faith but cannot guarantee a refund beyond amounts actually received by us for the relevant transaction.

To request a refund, email care@ticgetz.com with your order ID, registered mobile number and the reason for your request. Eligible refunds are processed to the original payment method, typically within 7–14 business days, though the time for funds to reflect may vary by bank or card issuer.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may delay resolution and, where a booking was validly fulfilled, may be contested.

For refund queries, contact us at care@ticgetz.com.

RGB Net Productions (Sole Proprietorship) Bengaluru, Karnataka, India Email: care@ticgetz.com Effective Date: 5 July 2026 Last updated: 5 July 2026