The nine questions
- Who refines and sells the metal? A named bullion house, not “our partners”. Ours is Augmont Goldtech.
- Who holds it? An independent vaulting agent, named. Ours is Sequel Logistics. A platform that vaults its own gold is its own auditor.
- Is my holding allocated? Allocated means specific metal is held in trust for you. Unallocated means you are a creditor. The words matter.
- Who audits the vault, and how often? Independent trustee or auditor verification of holdings should be routine and describable.
- Is it insured, and against what? Insurance should cover the metal in storage and in transit.
- What is the purity? 24K, 999.9 fineness, with an assay certificate on anything physical.
- What is the spread, right now? Both rates should be visible before you transact, not after.
- How do I get out? Sell back at the live rate to your own bank account, and redeem as physical metal. If either door is missing, ask why.
- What happens if the platform fails? The answer should describe the vaulting agent, not reassure you about the company.
Fake apps and fake offers
The most common loss in this category is not a failed platform — it is someone who never had gold at all. Install only from the App Store or Play Store, check the publisher name, and treat any WhatsApp or Telegram “gold investment group” as hostile by default. We will never ask for an OTP, a screen-share, or a payment to an individual.
What to keep on your side
- Turn on the app lock and, if your phone supports it, biometrics. Sensitive actions on Ticgetz — selling, redeeming, changing a bank account — require it.
- Keep your registered mobile number current. It is your identity here, and it is what payouts and gifts are addressed to.
- Sale proceeds go only to a bank account in your own name, matching your KYC. Nobody can redirect them, including us.
- Save your invoices. They are your cost basis at tax time and your record if anything is ever disputed.
One last thing, said plainly: digital gold is not RBI- or SEBI-regulated, and no amount of good structure changes that. If you want a regulated wrapper, gold ETFs and Sovereign Gold Bonds exist and are fine choices with higher minimums. Knowing which one you are buying is part of the check.
Questions people ask
Is digital gold safe in India?
It depends on the platform's custody structure rather than on the product. Allocated metal held by an independent, audited and insured vaulting agent is a strong structure; an unallocated promise from the platform itself is not.
Who regulates digital gold?
No dedicated regulator currently. SEBI regulates gold ETFs and the RBI issues Sovereign Gold Bonds, but digital gold sits outside both, which is why the custody checks above matter.
How do I know my gold actually exists?
The practical test is redemption: a platform that will mint your grams into a certified coin and ship it has the metal. Alongside that, ask for the vaulting agent's name and the audit arrangement.
Written by the Ticgetz Gold team and reviewed before publication. It is general information about how digital gold works in India, not investment or tax advice, and rules change — check the date above. Rates quoted anywhere on this site are live market rates and are not a forecast.